Return and Refund Policy

At Wilmott Group Pty Ltd, we are committed to providing quality first aid equipment and ensuring our customers receive products that meet their expectations. This policy is in accordance with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

1. Consumer Guarantees (Your Rights Under ACL)

Under Australian Consumer Law, consumers are entitled to a repair, replacement, or refund if a product:

• Has a major fault (is unsafe, defective, or significantly different from the description).
• Does not work as expected or advertised.

If the issue is minor, we may offer a repair or replacement instead of a refund.

We do not offer refunds for change-of-mind purchases unless otherwise stated.

For more details on consumer guarantees, visit the Australian Competition & Consumer Commission (ACCC) website:

🔗 https://www.accc.gov.au/consumers/consumer-rights-guarantees

2. Returns Policy

We accept returns under the following conditions:

1. ✅ The item must be unused, unopened, and in its original packaging.
2. ✅ The return request must be made within 30 days of purchase.
3. ✅ Certain items cannot be returned due to hygiene reasons unless faulty, including:

                               Opened first aid kits

                               Sterile products (e.g., bandages, dressings, medical instruments)

                               Used or damaged items (unless defective upon arrival)

📌 How to Return an Item:

1. Contact our customer service team at contact@wilmottgroup.com.au with your order number and reason for return.

2. We will provide instructions on how to return your item.

3. Items must be sent using a trackable shipping service.

3. Refunds & Processing Time

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

• Approved refunds will be issued to the original payment method within 5-7 business days.
• Shipping fees are non-refundable, except for faulty or incorrect items.

If the item is found to be faulty or significantly different from what was described, a full refund, exchange, or replacement will be offered.

For more information on your rights regarding refunds, visit:

🔗 https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund

4. Exchanges

We only replace items if they are defective or damaged upon arrival. Contact us within 7 days of receiving your order to request an exchange.

5. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a faulty or incorrect product.

• If an item is deemed faulty, we will provide a prepaid return shipping label or reimburse reasonable return shipping costs.

6. Contact Information

If you have any questions, concerns, or requests regarding this information, please contact us at: 📧 sales@wilmottgroup.com.au

This policy was last updated on 16th February 2025