Field Calls

A field call is a professional, in-person visit by one of our licensed agents to a specific address to gather information, confirm residency, deliver important documents, or re-establish contact. Field calls are often used when traditional methods like phone calls or letters have been unsuccessful.

 Field calls are useful in various scenarios, including:

• Debt Recovery – To engage with debtors who have become unresponsive.
• Residency Verification – To confirm if a subject still resides at a particular address.
• Pre-Litigation Enquiries – To assess whether legal action is viable.
• Occupancy Checks – To establish property occupancy status.
• Insurance Investigations – To collect information for claims or third-party enquiries.

Yes, field calls are legal in Victoria. All our agents operate within the guidelines set by relevant state legislation and follow the ACCC/ASIC Debt Collection Guidelines for Collectors and Creditors.

As a proud member of the Institute of Mercantile Agents Ltd (IMAL), Wilmott Risk and Investigations Group adheres to a strict code of ethics, professionalism, and best practices in debt collection, field services, and legal support. Our commitment ensures that every field call is conducted with integrity, transparency, and full regulatory compliance.

We also prioritise privacy, respect individual rights, and ensure all field activities align with both legal standards and industry expectations.